Privacy Policy

1. Introduction

This Privacy Policy applies to all interactions you have with Kewal Produce and Products / Tekari Agro Producer Company Limited (“we”, “us”, “our”) through our website, WhatsApp, phone, email or any other communication channels we use.

By contacting us, placing an order via WhatsApp or using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information we collect

We may collect the following types of information when you interact with us:

• Basic contact information: Name, mobile number, email address.
• Order & delivery details: Delivery address, PIN code, city, state and any instructions you share for delivery.
• Communication content: Messages, queries and feedback you share over WhatsApp, contact forms or email.
• Website usage data (limited): Basic technical information such as IP address, browser type, pages visited, time spent, etc. (typically collected via server logs or analytics tools).

We do not currently collect or store card details or other sensitive payment information on our website, as orders are coordinated manually via WhatsApp and offline/online payment methods shared directly.

3. How we collect your information

Your information may be collected through:

• Messages you send to us on WhatsApp, including details you share about yourself and your order.
• Forms you submit on our website (such as enquiry or contact forms).
• Emails or phone calls you make to us for orders or support.
• Automatically, when you visit our website through cookies or similar technologies (where used).

4. How we use your information

We use the information collected from you for purposes such as:

• Processing and fulfilling your orders placed over WhatsApp.
• Coordinating delivery, confirming addresses and sharing order updates.
• Responding to your queries, feedback and support requests.
• Improving our products, services and communication based on your feedback.
• Maintaining basic records for accounting, compliance or internal reporting.

We do not sell or rent your personal information to third parties for their marketing purposes.

5. WhatsApp and other communication channels

Since orders are primarily managed through WhatsApp:

• Your phone number, profile name and messages are processed as per WhatsApp’s own terms and privacy policy.
• We may refer back to your past chat history to understand order history, preferences or to resolve support issues.
• We may occasionally share updates about orders, important changes or relevant information through WhatsApp messages.

If you no longer wish to receive messages from us, you can inform us on WhatsApp, and we will avoid sending non-essential communication, subject to any ongoing order or legal requirement.

6. Cookies and website analytics

Our website may use cookies or similar technologies to improve user experience and understand basic usage patterns.

• Cookies may help remember your basic preferences (where implemented).
• Analytics tools (if used) may collect anonymised or aggregated data to understand how visitors use our website.
• You can usually manage cookie settings through your browser preferences.

Any third-party analytics or tools used will have their own privacy policies.

7. Sharing of your information

We may share your information only in limited situations:

• Delivery / courier partners: To enable delivery of your order (e.g. sharing your name, address and contact number on the shipping label).
• Service providers: Vendors or service providers who assist us with operational tasks (subject to appropriate confidentiality).
• Legal or regulatory requirements: When required to comply with applicable laws, regulations or valid legal processes.

We do not share your information with third parties for their independent marketing purposes.

8. Data security

We take reasonable steps to protect your information from unauthorised access, misuse or disclosure.

• Access to personal information is limited to individuals or partners who need it for operational purposes.
• We rely on secure platforms such as WhatsApp and reputable email / hosting providers for communication and basic storage.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

9. Data retention

We retain your information for as long as it is reasonably necessary for the purposes described in this policy or as required by law.

• Order and billing-related information may be kept for longer periods to meet accounting or legal requirements.
• WhatsApp chat history may be retained on our devices/accounts as part of our normal business records.

If you wish to have your details updated or request that we stop using your information for non-essential communication, you can contact us using the details provided below.

10. Your rights and choices

Depending on applicable laws and our operational capabilities, you may have certain rights over your personal information, such as:

• Right to access basic information we hold about you.
• Right to request corrections to inaccurate or incomplete data.
• Right to request that we limit or stop using your data for certain non-essential purposes (like marketing messages).

You can exercise these rights by contacting us using the details mentioned in the Contact section of this policy.

11. Children’s privacy

Our products and services are generally intended for adults or those who can legally enter into purchase agreements. We do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us so that we can review and take appropriate action.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the way we operate.

Any updated version will be posted on this page with a revised effective date. We recommend that you review this policy periodically.

13. Contact for privacy-related queries

If you have any questions, requests or concerns about this Privacy Policy or our handling of your data, you can reach us at:

• WhatsApp / Phone: +91 77669 15077
• Email: info@kewalproducts.in
• Address: H. No-703, Road No-2C, New Colony, Chhotki Delha, Gaya, Bihar – 823002