Return & Refund Policy

1. General policy

We deal in food products such as honey and herbal powders which are sensitive in nature and meant for direct consumption. For safety and quality reasons, returns are limited and handled on a case-by-case basis.

Our primary aim is to ensure that you receive products in good condition, as described, and within a reasonable time. If there is an issue with your order, we encourage you to reach out to us promptly.

2. Eligibility for return / replacement

Depending on the situation, we may offer a replacement, partial refund, credit note or other suitable resolution. The following scenarios are generally considered for support:

• Product received in a visibly damaged or leaked condition.
• Product received is different from what was confirmed on WhatsApp.
• Major quality issues that are clearly visible or verifiable (subject to review).

Important: Natural variations in colour, aroma, taste or crystallisation of honey and minor powder clumping are common with natural products and are generally not treated as defects.

3. Non-eligible / limited cases

Due to the nature of our products, certain cases may not be eligible for return or refund:

• Open and partially used products without any clear quality or safety concern.
• Changes in personal taste preferences after opening the product.
• Complaints raised after a prolonged duration from delivery (beyond a reasonable window).
• Products stored in improper conditions (e.g. exposed to heat, moisture, contamination).

Final decision on eligibility will rest with Kewal Produce and Products / Tekari Agro Producer Company Limited after reviewing the case details.

4. Time window to raise a concern

We request you to inform us as soon as possible in case of any issues with the delivered order.

• Ideally, please raise quality or damage-related concerns within 24–48 hours of receiving the parcel.
• For issues reported much later, it becomes difficult to verify storage conditions or transit-related causes and support may be limited.

5. How to report a return / refund issue

To help us review your case quickly and fairly, please follow this process:

1. Contact us on WhatsApp
   Share your name, order date, city, PIN code and a short description of the issue.
2. Send photos / videos
   Include clear pictures of:
   • Outer parcel (including any visible damage).
   • Shipping label and product labels.
   • Damaged / leaked / incorrect items.
3. Wait for our assessment
   Our team will review the information and may ask for additional clarification if required.
4. Resolution options
   Once assessed, we will communicate the available resolution options such as a replacement, partial refund, credit note or other solution.

6. Types of resolutions we may offer

Based on the specific situation and our assessment, we may offer one or more of the following:

• Replacement of the affected product (full or partial order).
• Partial or full refund for the affected item(s) in the order.
• Credit note or discount coupon to be used in a future order.
• Other reasonable solutions as mutually agreed.

All resolutions are provided at the discretion of Kewal Produce and Products / Tekari Agro Producer Company Limited after reviewing each case individually.

7. Refund method & timelines

If a monetary refund is approved, the mode and timeline will depend on how the original payment was made (e.g. UPI, bank transfer, etc.).

• Refunds are typically processed to the same account / method used for payment.
• Once processed from our side, your bank / payment provider may take additional time to reflect the amount.
• We will inform you when the refund has been initiated from our end.

8. Order cancellation

As orders are processed in small batches, cancellations are time-sensitive.

• You may request cancellation on WhatsApp before the order is packed or dispatched. If accepted, we will not proceed further with the shipment.
• If the order has already been dispatched, cancellation may not be possible. In such cases, standard return / refund rules will apply.

9. Bulk, institutional or customised orders

For bulk, institutional or specially customised orders (e.g. private labelling, customised packs), the return and refund terms may differ from the standard policy described here.

Such terms will usually be discussed and mutually agreed upon at the time of confirming the order. Please refer to those specific terms or contact us directly for clarification.

10. Changes to this Return & Refund Policy

We may update or modify this policy from time to time based on operational changes, regulatory requirements or feedback from customers and partners.

The latest version will always be available on our website. We encourage you to review this page periodically, especially before placing new orders.

11. Contact for return / refund support

For any questions or clarifications regarding this Return & Refund Policy, or for help with a specific order, you can reach us at:

• WhatsApp / Phone: +91 77669 15077
• Email: info@kewalproducts.in
• Address: H. No-703, Road No-2C, New Colony, Chhotki Delha, Gaya, Bihar – 823002