When to contact us
Contact Kewal as soon as possible after delivery if a product is damaged, incorrect, materially different from its description or missing from the parcel. Include the order reference, item details and clear photographs.
Fresh and perishable products
Fresh produce and other perishable goods cannot usually be returned after delivery. Valid quality, damage or fulfilment issues are reviewed individually for an appropriate replacement, credit or refund.
Packaged goods and handicrafts
An eligible non-perishable item should be unused, unopened where applicable, and returned with its original packaging and proof of purchase. Personalised, made-to-order, clearance and hygiene-sensitive items may not be returnable.
Review and approval
Submitting a request does not automatically approve a return or refund. The Kewal team reviews product condition, evidence, order records and the applicable product terms before confirming the resolution.
Refund method and timing
Approved refunds are issued to the original payment method where possible. Bank and payment-provider processing times may apply after Kewal initiates the refund.
Cancellations
Cancellation requests are considered before dispatch or preparation begins. Fresh, made-to-order, personalised or already dispatched items may no longer be cancellable.
