Order confirmation
An order is accepted after product availability, payment status and delivery details are confirmed. Fresh and price-on-request products may need personal confirmation from the Kewal team.
Delivery areas and charges
Available delivery methods and charges depend on the destination, product type, parcel weight and logistics partner. Applicable charges are shown during checkout or confirmed before the order is accepted.
Dispatch and delivery estimates
Estimated timelines begin after order confirmation. Fresh, seasonal, made-to-order and bulk products may require additional preparation time. Estimates are not guaranteed delivery dates.
Tracking and receiving
Where tracking is available, its details appear in your account or order communication. Please provide a reachable phone number and complete address, and inspect the parcel when received.
Delays and unsuccessful delivery
Weather, serviceability, public holidays, carrier conditions and incorrect address details can cause delays. Additional delivery charges may apply when a parcel must be re-dispatched due to information supplied by the customer.
Damaged or incorrect parcels
If a parcel arrives visibly damaged or contains an incorrect product, retain the packaging and contact Kewal promptly with the order reference and clear photographs so the team can review it.
